It is the candidate’s responsibility to select the right type of test. English Test UK takes no responsibility for selecting the candidate’s exam type. You must check exam type from a solicitor or Home office website before booking your exam. Information on our website is only to guide you.
English Test UK will send you a confirmation email with the date, venue and time of your test through your registered email. The test will only be booked once we have received all the information and full payment. It is the responsibility of the candidate to provide the correct personal information. You can make changes to your personal detailswithin 24 hours of booking your test free of cost. However any examination booked within a period of 5 days of sitting an examination no such changes will be allowed. All changes to be made must be emailed to info@englishtestuk.co.uk clearly stating your name in the 'subject' and by stating change of information.
A valid Photo identification (ID) must be submitted at the time of booking the exam. The ID should not be expired. Both Photo ID and Address proof (if they are two different documents) MUST be brought on the exam day (the same ID you used to book the test). Failure to show either of the IDs, you will not be allowed to sit for the test and you will lose your seat and fee. You must bring the same IDs which you have submitted when booking your exam.
NB: For all Trinity and Life Skills/IELTS Test bookings an original valid passport (not expired) or biometric card are the only form of ID's acceptable (no photocopies) on the day of the exam will be accepted.
It is the responsibility of the candidate that whilst filling the registration form online all name details, date of birth and passport / travel document numbers, expiry dates are exactly the same as on the passport or the appropriate document(s). All addresses must also be correct. Any corrections to be made after 24 hours will incur a minimum charge of £40.
No corrections are allowed 5 working days prior to sitting the test. Any coorctions to be made MUST be done before this time.
No Show or Late on the test day: In case of a no show or arriving later than your scheduled time then your full fee will be forfeited and you will not be liable for any refunds. We recommend all candidates to arrive at least 30 minutes prior to their test time.
The test fee is non transferable. It cannot be transferred to any other person or to any other test type.
Refund policy is as follows:
- Full refund minus £29 within 24 hours of booking an examination. No refund will apply in the case where an examination has been booked within a 24 hour period of test start.
- Cancellations of examinations after 24 hours of booking a test provided it does not fall within the 24 hours of sitting the test a refund of 50 pounds will apply.
- All refunds will be made to your credit/debit card used during booking or bank transfer within 7 working days of the request.
Any tests re-scheduled for any reason by English Test UK will be accommodated by giving the candidate the option for an alternative date or location or both. In such a rare case no refunds will be given.
We do not take any responsibility for any changes made in Home Office policies after you have given the test and its consequences on the validity or purpose of certificate. It is your (the candidates) responsibility to make sure your certificate is valid at the time of submitting your application to the Home Office.
The candidate must ensure that they book their test well in advance before their visa expires. We are not responsible for your visa expiry.
Unacceptable behavior: We reserve the right to cancel your test if we have reasons to believe that your behavior to staff, volunteer(s) or examiner(s) is not acceptable on the test day or over the phone before and after the test. In such cases you will lose your full fee.
As a result you will to have pay the full fee to resit the test.
All emails must be sent to info@englishtestuk.com or alternatively contact us through our main landline number during the opening hours of the office.
